返事は遅れるということかい?(怒)



Date: 18 January 2016

Dear Mr. XXXX,

Thank you for your feedback.

I am sorry to learn of your experiences with us.

At Etihad, we pride ourselves on our high standards of service and I am concerned to hear of your experience. Rest assured we will investigate your feedback thoroughly and will ensure that the appropriate action is taken as quickly as possible.

Thank you for giving us this opportunity to address your concerns. A member of our team will be in touch with you again soon with the outcomes of our investigation.

In the meantime, thank you for your patience.

Yours sincerely,
Silvia Conti